Cancellation & refunds

One-time session passes

A session pass is a single payment for the session where it is applied. It does not renew. Ending that party or letting it expire ends that pass; it cannot be reused for a new session.

Cancel a subscription

Sign in → My account → Pro & billing → Manage billing. Use the cancellation option in Stripe and confirm the cancellation. Check the displayed end date and status afterward. Ending a party, signing out or not using NVKTV does not cancel a subscription. Access lasts according to the subscription status and end date shown in your account.

Refund requests

Contact support with your billing email, payment reference and a description of the issue. Do not include card details. Canceling renewal does not itself issue a refund. The operator’s refund policy is shown below; applicable consumer rights still apply.

Operator’s refund policy

One-time session passes You may request a refund within 7 days of purchase if you have not used Pro features in the paid session. Used passes are generally non-refundable, except where NVKTV technical problems prevented normal use or applicable law requires otherwise. Monthly and yearly subscriptions You may request a full refund within 7 days of your first subscription payment if you have not used Pro features. Renewal payments are generally non-refundable, but contact us promptly about accidental renewals, billing errors or service failures so we can review your request. Cancellation Cancel anytime through My account → Pro & billing → Manage billing. Cancellation stops future renewals; access normally continues until the displayed paid-through date. Ending a party does not cancel a subscription. Cancellation does not automatically issue a refund. Duplicate charges and technical problems We will refund confirmed duplicate charges. If an NVKTV technical problem prevented you from using your purchase and we cannot resolve it, we will refund the affected purchase. How to request a refund Use our Support form and include your billing email, payment reference and a description of the problem. Never send payment-card details or passwords. Approved refunds are returned to the original payment method. Processing time depends on your payment provider and bank. Nothing in this policy limits refund or cancellation rights provided by applicable law.

Contact

Operated by NVKTV.